At Noah Notebooks, customer satisfaction is important to us. We strive to provide high-quality office supplies and stationery products to customers worldwide. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all accessories, tags, and materials provided with the product
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
Return Process
To initiate a return request, customers must contact our support team within 7 days of delivery by emailing [email protected] with the following details:
- Full name
- Order number
- Product name
- Reason for return
- Photos of the item if damaged or incorrect
Once your request is reviewed and approved, return instructions will be provided.
Refund Policy
After the returned item is received and inspected, Noah Notebooks will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within 7 to 10 business days. Since we operate with Cash on Delivery only, refund arrangements will be handled through mutually agreed methods with the customer.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographic evidence to verify the issue before arranging a replacement or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged items caused by the customer
- Items returned after the allowed return period
- Customized or personalized products
- Clearance or final sale items
Exchange Policy
Customers may request an exchange for eligible items within 7 days of receiving the order. Exchanges are subject to product availability.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Delayed or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Policy Updates
Noah Notebooks reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Updated versions will be posted on this page.